The button for changing the camera front/ back was confusing. Otherwise all went smoothly
I see a lot of negative reviews, but my experience was fine. Clear communication, didn't have to wait too long, and the operator spoke both German and English. Some of the negatives come from the contracting company requirements, that's not the fault of identity.tm. For example, the bank I was verifying for needed a proof of address but they didn't tell me that ahead of time, so I needed to repeat the process. (For most Germans it would show on their ID so it's an understandable oversight.)
Alles hat perfekt geklappt
Nice!
Terrible experience from the female operator. O2 Germany mobile network provider referred me to this app for my video verification today. I had my residence card ready according to the information o2 sent to me. On opening the app, I followed the instruction till a female operator appeared on screen. She asked me to hold up my ID, I did. Then she said the residence card is not a valid ID. Asked for my passport instead, I showed her, she said my passport was blurry and ended the verif
Horrible experience! The operator does not speak good english and quality of audio is bad. Making the questions difficult to understand. They also hang up in the middle of the process. They really need to improve because this is unacceptable!
App worked fine, however when taking the picture for the back it didn't automatically recognized the boundaries.
doesnt't let me choose the needed document type - on the website I can choose it with no problems.
Functional and responsive as expected.
Very bad. I repeated the process 3x and have to reinput the data all over again each time. Once, the staff said the identification was successful, then I got an email saying that it failed.